What does Urban Titan sell?
Our lifestyle catalogue includes home décor, kitchen essentials, bags and accessories for everyday routines. Personalisation applies only where a product page explicitly offers it; ordinary catalogue products are not made to order.
Where do you deliver?
We serve India only. Delivery availability depends on the item and delivery PIN code. Contact us before ordering if serviceability is uncertain.
How much does delivery cost?
Standard delivery is currently shown as free in our store. Your checkout shows the delivery charge for your order. We will not add a delivery charge to a paid order without your agreement.
When will my order arrive?
Dispatch and transit times vary by item, stock and destination. Supplier timing is still being verified for parts of the catalogue. Contact us for an item-specific estimate before ordering; the catalogue does not have a confirmed universal delivery promise. See our shipping policy.
Can I pay by UPI, card or cash on delivery?
Use the payment methods shown at checkout. Cash on delivery is subject to the options available for your order and delivery address. We may contact you to confirm a COD order.
Are all product specifications confirmed?
No. Some listings identify measurements, materials or included accessories that are awaiting supplier confirmation. Ask us before ordering if a detail matters to your choice. We will not substitute a materially different product without your agreement.
How do I track an order?
Tracking details will be shared when available after dispatch. If you need an update, contact us with your order number.
Can I cancel or change an order?
Contact us as soon as possible. We will check whether dispatch or, for a personalised item, production has started. See the returns and refund policy for the process.
What if the item is damaged, defective or incorrect?
Contact urbantitan26@gmail.com with your order number and details. Please report visible issues within 5 days where possible and retain the packaging. Photos are helpful; an unboxing video can help but is not the only evidence we will consider. This reporting request does not limit applicable consumer rights.
Where should I send a return?
Contact us first. We will provide instructions and the authorised return destination for an approved return. Do not send a parcel to a supplier or to the business location without instructions.
How do I contact you?
Email urbantitan26@gmail.com or call +91 8606637340.