Refund policy

Returns, cancellations and refunds

This policy covers Urban Titan catalogue purchases. Product-specific information must be read together with this policy. Nothing here excludes rights or remedies available under applicable consumer law.

Damaged, defective, incorrect or misdescribed items

Contact urbantitan26@gmail.com with your order number and an explanation. Please report visible damage or an incorrect item within 5 days of delivery where possible and keep the item and packaging. Photos help us investigate; an unboxing video is helpful but is not the only evidence we will consider. The 5-day reporting request does not remove your applicable consumer rights.

We will assess the issue and arrange an appropriate remedy, such as a replacement or refund. For a confirmed issue attributable to the product supplied or its fulfilment, we will arrange the required return or replacement without an extra delivery charge to you. Contact Urban Titan rather than arranging a separate supplier claim yourself.

Return process

Contact us before sending anything back. We will provide instructions and an authorised return destination. Do not send parcels to a supplier or our business location without instructions. Keep accessories and packaging where available; this helps assessment and safe transport.

Change-of-mind requests

We do not currently offer a general change-of-mind return programme. This does not affect remedies for defective, incorrect, misdescribed or otherwise legally returnable goods. Any additional product-specific return offer will be stated before purchase.

Cancellation and order changes

Contact us as soon as possible with your order number. If an order has not been dispatched, we will check whether it can be stopped. A successfully cancelled prepaid order will be refunded. If dispatch has already occurred, we will explain the available options; do not assume a courier refusal is an approved return.

Personalised products

Personalisation applies only where explicitly offered on the product page. Changes or cancellation may not be possible once production has started. Personalised products are not eligible for change-of-mind returns, but remedies for damage, defects, incorrect personalisation or misdescription still apply.

Refunds

Approved prepaid refunds will be initiated to the original payment method where supported. For approved refunds on paid COD orders, we will arrange a suitable bank transfer or UPI refund with you. We aim to initiate approved refunds within 5–7 business days; the bank or payment provider may take additional time to show the credit. We will not ask for your OTP, UPI PIN or card password to issue a refund.

For delivery or non-delivery issues, contact us and see our shipping policy.